ICICI BANK RECRUITMENT 2019 – APPLY EXECUTIVE POSTS

ICICI Bank has issued a latest notification for the recruitment of Customer Service Manager at Various posts. Other details of ICICI Bank Recruitment 2019 like Age Limit, Educational Qualification, Selection Process, Application Fee and How to Apply are given below…

Organization Name: ICICI Bank

Employment Category: Bank Jobs

Total No. of Vacancies: Various

Job Location: All Over India

Name of the Post:

• Customer Service Manager

Education Qualification:

• Applicants who have completed Graduate/ Post-Graduate or equivalent from a recognized Institute for ICICI Bank Recruitment 2019.

Job Role and Responsibilities:

• Owning the client and ensuring a superior level of customer service as manifested in minimal customer complaints and improved C-SAT score
• Being proactive, customer-focused and understanding client?s transaction needs
• Ensure an adequate understanding of bank?s products & processes. Keeping update with new product/process developments
• Acknowledging receipt of customer service request (for email/fax requests) with communication of expected TAT for service delivery
• Ensuring customer service requests tendered prior to branch cut-off are processed on same day. Informing clients and reporting authority in case of delays proactively
• Ensure use of pending folders for documents not processed at day end with knowledge of reporting authority
• To engage with customers on a regular basis. Sharing contact details with clients and ensuring availability on telephone/mobile phones
• Making arrangements for auto call diverts on mobile phone in case incoming call is not answered in 3-4 rings
• Escalate within branch hierarchy in case transactions pending beyond 2 hours for want of approvals, trade queries etc.
• To track and liaise for ensuring corporate clients? working capital limit utilization:
• o Overall limit utilization
• o NFB product utilization e.g. LC/BG
• Leveraging technological platforms such as Trade Online, Trade Connect, CIB, Import
• Document Management to provide seamless trade solutions to clients
• Visit corporate clients along with branch account manager for feedback and rapport building

Pay Scale:

• As Per Rules.

Selection Procedure:

• Written test
• Group Discussion
• Personal Interview

How to Apply:

• First of all, visit the official website www.icicibank.com
• Click on the career section.
• Look around for “ICICI Bank Recruitment 2019“.
• Fill application form.
• Pay the application fee.
• Click on the submit button for final submission.
• Save and take print out for future use.

Important Links:

• Apply Online: Click Here